This survey aims to find out how you think Support For Living (SFL) is progressing towards meeting its goals. Your views are important to us. Last year's survey led to a number of changes, and you will have recieved a leaflet outlining some of these.Your responses and comments will be used to work out how we plan for the upcoming year. All responses and comments are confidential, and your identity will not be disclosed at any time.

Please answer the following questions using the tick boxes

	Which of the following best describes you?
	A Family Member or Carer	Go to Q2		Involved in Commissioning our services	Skip to Q3
	A Board Member	Skip to Q3		Other
	A Member of the local Community Team	Skip to Q3

	If you ticked other, please describe your role

	Which of the following best describes the service received by your relative
	They live in a SFL Supported Living Service			They attend Respite or Activity services
	They live in a SFL Care Home

	In which Borough do you live/ work?
	Brent	Continue Questionnaire		Hillingdon	Continue Questionnaire
	Ealing	Continue Questionnaire		Hounslow	Continue Questionnaire
	Harrow	Continue Questionnaire

	Please rate these statements about the Quality and Effectiveness of Support for Living
		strongly agree		agree		disagree		strongly  disagree
	SFL Provides high quality services
	Internal monitoring ensure the quality of standards
	External monitoring ensures quality
	SFL uses its staff resources effectively
	SFL uses other resources effectively
	SFL is offers Value for Money
	SFL is forward thinking and will be able to adapt well to  future challenges
	I am well informed about what is going on in SFL
	I have a good understanding of the values and purpose of SFL

	What do you think are the priorities in ensuring we provide high quality and effective services?

	What do you think about how Support for Living supports the people who receive our services?
		strongly agree		agree		disagree		strongly disagree
	People feel that where they live is their own home
	People have real choice and control in their lives
	Person Centred Planning works in SFL
	Person Centred Planning is used in SFL to lead to positive change in people's lives

	What do you think are the key priorities in order to ensure Support for Living provides the best possible support for people?

	Do you agree with these statements about our Staff?
		strongly agree		agree		disagree		strongly   disagree
	Staff are friendly and amenable
	Staff listen to service users
	Staff are knowledgeable
	Staff are equipped to do their jobs
	Managers are professional
	Managers develop good teams
	It is our vision that people should lead a life that is truly their own. Staff enable people to achieve this.

	What further comments do you have regarding our Staff?

Date (dd/mm/yyyy)

Thank you very much for taking part in this survey

	Individual code number- to ensure you are entred into the prize draw (for surveys completed online please copy this for your paper copy