certitude satisfaction survey

Satisfaction Survey

Southside Partnership and Support for Living and their parent organisation Certitude Support are committed to listening and learning about the support they provide.

What people think about what we do matters to us and therefore, we would really appreciate you taking a few minutes to complete and return this survey. Your response will be used anonymously to help shape the way we deliver services and support in the future.

Which of Certitude's Organisations are you involved in?

How are you involved?

What type of service do you (or the person you know) make use of?

In which Borough do we support you (or the person you know)?

Are you

male

female

How satisfied are you with the support provided?
	strongly agree	agree	don't know	disagree	strongly disagree
I am happy with the service provided
I would recommend it to a friend
It has got better over the past year

What do you think our strengths are and where do we need to improve? (tick as many as you like, whether you think it is something we do well or need to get better at)
	A strength	Something to improve
Support provided
The staff
Personalised support
Giving people choice and control
Training and development
Linking with the wider community
Working with diverse ethnic groups
Helping people find work
Person centred planning
Different options of services
Great customer service
Supporting recovery
Helping people to try new things
Being responsive / flexible
Listening to what people say
Working with families
Working with offenders
Volunteering opportunities
Getting people involved
Other

Please tell us what other things we are good at or need to improve

About comments, compliments and complaints
	yes	no
Have you ever made a compliment?
Have you ever made a complaint?
If yes, were you happy with the outcome
Have you ever thought about making a complaint

if you thought about it but didn't, tell us why you decided not to

What do you think of the staff who provide support?
	yes	sometimes	no
Do they listen to you?
Support you with what you want to achieve?
Treat you with dignity and respect?
Are they friendly?

We are committed to increasing employment opportunities for people with Mental Health issues and Learning Disabilities within our organisation and appreciate the value personal experience can bring. Please tell us if you have been directly affected by any of these issues in your own life.

yes

prefer not to answer

If you answered yes to question 9, are you happy with the support that we have offered you to maintain your employment role?

yes

Is there anything else you would like to add?

Year

2010

2012

2011

Thank You for taking part!

We look forward to hearing your views

Southside Partnership
Lumiere Court, 209 Balham High Road, Balham, London SW17 7BQ
Support for Living
Westgate House, Westgate, Hanger Lane, Ealing W5 1YY

If you want to know more about this survey please contact Madeline at survey@supportforliving.org.uk or call 020 3397 3033